Maximilian L. Nagel: The Challenge of Balancing Innovation and Tradition in the Public Sector: The Role of Street-Level Bureaucrats in Digital Transformation
This conceptual article investigates the critical role of street-level bureaucrats (SLB) as potential “eliminators” of dysfunctional policies and drivers of digital change in the public sector. Working on the front lines of government, they have a distinctive viewpoint that allows them to challenge persistent ineffective policies.
Check out the article here: https://journals.sagepub.com/doi/10.1177/00953997241296100