Street-Level Bureaucrats in A Choice-Based Social Services Environment: Comparing Germany and Israel

Fördergeber: German-Israeli Foundation for Scientific Research and Development (GIF), Laufzeit: Jan. 2018 – Dez. 2021, Kooperationsprojekt mit Dr. Nissim Cohen, University Haifa

In the last two decades, the provision of social services in Germany and Israel – as in most European welfare states – has undergone significant changes. Both countries have witnessed the creation of what has been called ‘welfare markets’ with competing providers and clients who can choose among providers in the area of longterm care.
The proposed research contributes to the existing literature by exploring the effects of choice in the provision of social services from a street-level perspective. It asks how and why a choice-based service environment influences the practices and professional identities of street level workers and their managers. By comparing the dilemmas, practices and coping strategies of these actors in two countries – Germany and Israel – belonging to different welfare and administrative regimes, the proposed research analyzes how differences in institutional and organizational settings in choice-based environments may influence the ways how street-level bureaucrats carry out their tasks and use their discretion.

The proposed project is designed as a comparative analysis of the provision of social services in Israel and Germany. Within each country, we have selected the area of home nursing services, which in both Israel and Germany have been exposed to far reaching reforms of marketization, managerialization, and choice.

In terms of methodology, the project follows the qualitative research paradigm with narrative interviews and document analysis as the main techniques for data collection.

Projektleitung: Dr. Nissim Cohen und Prof. Dr. Tanja Klenk
Projektmitarbeit: Maayan Davidovitz und Dr. Sarah Cardaun

HSU

Letzte Änderung: 31. Juli 2024