Klenk, Tanja: Digitalisierung im Bereich sozialer Dienstleistungen – eine Literaturstudie, Duisburg/Bremen: DIFIS, download unter: https://difis.org/f/0570c5be7a.pdf
Extant literature has furthered our understanding of the digital transformation in social service provision and its intended and unintended consequences. Based on a sample of 193 articles, this systematic literature review explores the breadth and depth of the existing body of literature. Comparing the international literature with the German debate shows that the potential for methodologically and theoretically pluralistic digitalization research is not yet fully realized.
The overall aim of this study is to initiate a debate between academia and practice to identify relevant research questions and to develop appropriate theories and methods for the study of the digital transformation of social service provision.